Shipping, Returns & Exchanges
Major holidays can significantly increase shipping times. Any extended delays based on holiday shipping volume are beyond our control
Delivery Confirmation - Missing Delivery
The selected courier services (UPS and United States Postal Service) occasionally send premature delivery confirmation notifications. If you received a delivery confirmation, but the shipment is missing, please allow 48 hours and email us at firstname.lastname@example.org. Include information confirming the shipping address for the order.
We are not able to cancel an order after it ships from our facility.
We only offer a refund or exchange if the item is broken or damaged. Please send an email to email@example.com with a picture of the damaged item within 48 hours of receiving it. Our policy for refunds or exchanges is 30 days from receipt of your order. After 30 days we cannot offer you a refund or exchange. Please do not send your order back unless you have been instructed to do so by our Customer Service Department.Missing Puzzle Pieces
We are unable to replace individual puzzle pieces. Please take a picture of the partially assembled puzzle and email us within 30 days of purchase at firstname.lastname@example.org if your puzzle arrived with a piece missing. We can send a replacement puzzle if necessary.
Clearance / Damaged Box Discounted Sales
Clearance products are final sale. Exchanges and returns do not apply.
Currently, we are only able to ship domestically within the United States.
For any other issues or concerns, please contact us at email@example.com. Include your name, order number, and shipping address. That will help us quickly research and resolve your concerns. We’re here to help!