Shipping, Returns & Exchanges

Shipping cost are automatically calculated based on order size, weight, and destination. Most orders ship from our facility within 4 business days. There can be unexpected delays once a shipment is handed over to one of our courier services (UPS or United States Post Office). We are not able to guarantee courier shipping times or date specific delivery commitments.

Major holidays can significantly increase shipping times. Any extended delays based on holiday shipping volume are beyond our control

Delivery Confirmation - Missing Delivery
The selected courier services (UPS and United States Postal Service) occasionally send premature delivery confirmation notifications. If you received a delivery confirmation, but the shipment is missing, please allow 48 hours and email us at Include information confirming the shipping address for the order.

We are not able to cancel an order after it ships from our facility. 

Puzzle Returns

We only offer a refund or exchange if the item is broken or damaged. Please send an email to with a picture of the damaged item within 48 hours of receiving it. Our policy for refunds or exchanges is 30 days from receipt of your order. After 30 days we cannot offer you a refund or exchange. Please do not send your order back unless you have been instructed to do so by our Customer Service Department.

Missing Puzzle Pieces

We are unable to replace individual puzzle pieces. Please take a picture of the partially assembled puzzle and email us within 30 days of purchase at if your puzzle arrived with a piece missing. We can send a replacement puzzle if necessary. 

Clearance / Damaged Box Discounted Sales
Clearance products are final sale. Exchanges and returns do not apply.

International Orders
Currently, we are only able to ship domestically within the United States. 


For any other issues or concerns, please contact us at Include your name, order number, and shipping address. That will help us quickly research and resolve your concerns. We’re here to help!